Wellvora Shipping Policy

Last updated: 12 October 2026

At Wellvora, we are committed to providing a smooth and reliable shopping experience. We aim to process and deliver your wellness and beauty products as quickly and carefully as possible.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed. Orders are not processed on weekends or public holidays.

During promotional periods, product launches or busy seasons, processing times may be slightly longer. You will receive an email confirmation once your order has been placed.

2. Shipping and Delivery Times

Once your order has been dispatched, estimated delivery times are as follows:

• Standard shipping within Australia: 3–7 business days.

• Express shipping within Australia: 1–3 business days, where available.

• International shipping: Delivery times vary depending on the destination and customs processing.

Please note that these are estimates only. Delivery times may vary due to your location, courier delays, public holidays or circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout and may vary depending on your location, selected shipping method and order size.

Any available free-shipping promotions will be displayed on our website or at checkout. Additional charges, duties or taxes may apply to international orders.

4. Order Tracking

Where tracking is available, you will receive a shipping confirmation email containing your tracking details once your order has been dispatched.

Please allow time for tracking information to update after your parcel has been collected by the delivery provider.

5. Incorrect Shipping Information

Customers are responsible for ensuring that their shipping address and contact details are accurate when placing an order.

If you notice an error, please contact us as soon as possible at [insert customer service email]. We will do our best to assist, but changes cannot be guaranteed once an order has been processed or dispatched.

Wellvora cannot guarantee delivery to an incorrect address supplied at checkout.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please check your tracking information first.

If your parcel is significantly delayed or appears to be missing, contact us at [insert customer service email]. We will work with the relevant delivery provider to investigate the issue and assist you.

7. Damaged or Incorrect Items

We take care to ensure your order is packed appropriately. If your order arrives damaged, contains an incorrect item or is missing a product, please contact us as soon as possible and include your order number and photographs where relevant.

We will assess the issue and work with you to arrange an appropriate resolution in accordance with your rights under Australian Consumer Law.

8. International Shipping

International shipping availability, costs and delivery estimates will be displayed at checkout where applicable.

Customers are responsible for checking whether products can be legally imported into their destination country. Customs delays, import duties and taxes may apply.

9. Consumer Rights

Nothing in this shipping policy excludes, restricts or modifies any rights or remedies available to customers under the Australian Consumer Law or other applicable legislation.